Grievance Redressal Policy

Effective Date: July 14, 2026

At Any Star Registration, we are committed to providing high-quality products and excellent customer service. If you have any concerns regarding our products, services, or your experience with our website, we encourage you to contact us so we can resolve the issue promptly and fairly.

How to Raise a Grievance

Customers may submit complaints or grievances related to the following:

• Order status or delivery delays.

• Damaged or defective products.

• Incorrect or missing items.

• Payment-related issues.

• Personalized order concerns.

• Digital certificate access or download issues.

• Refund or cancellation requests.

• Website or technical issues.

Grievance Officer

Customers may contact our Grievance Officer using the contact details provided on our website. To help us resolve your concern efficiently, please include the following information in your complaint:

• Full Name

• Order Number

• Email Address

• Mobile Number

• Description of the issue

• Supporting photographs or screenshots (if applicable)

Resolution Timeline

We are committed to resolving customer complaints as quickly as possible.

• Acknowledgement of your complaint: Within 48 business hours.

• Investigation and resolution: Normally within 7 business days.

Complex cases that require additional investigation may take longer to resolve. In such cases, customers will be kept informed about the progress and expected resolution time.

Customer Cooperation

Customers are requested to provide accurate information, complete order details, and any supporting documents or photographs necessary to help us investigate and resolve complaints efficiently.

Continuous Improvement

We value customer feedback and regularly review all complaints and suggestions to improve our products, services, website functionality, and overall customer experience.