Consumer Complaint & Support Policy

Effective Date: July 14, 2026

At Any Star Registration, customer satisfaction is our highest priority. We are committed to providing prompt, professional, and reliable support for all customer inquiries, complaints, and service requests. Our goal is to ensure every customer enjoys a smooth and satisfying shopping experience.

Customer Support

We provide customer support for the following:

• Product information and general inquiries.

• Order placement and order assistance.

• Shipping and delivery updates.

• Personalized design and customization queries.

• Payment-related issues.

• Refund and cancellation requests.

• Digital certificate download assistance.

• Product replacement requests.

• Technical support related to our website.

Complaint Registration

Customers may submit complaints or support requests by contacting our customer support team through the communication channels provided on our website.

To help us process your request efficiently, please provide the following details:

• Order ID

• Registered Email Address

• Mobile Number

• Brief description of the issue

• Relevant photographs or screenshots (if applicable)

Response Time

We aim to respond to all customer inquiries as quickly as possible.

• Initial response: Within 24–48 business hours.

• Resolution: Generally within 3–7 business days, depending on the nature and complexity of the issue.

Product Replacement

Replacement requests may be approved under the following circumstances:

• The product arrives damaged during transit.

• An incorrect product is delivered.

• The product has a verified manufacturing defect.

Supporting evidence, including photographs or videos, may be required before a replacement request is approved.

Personalized Products

Since our personalized products are custom-made according to customer-provided information, replacement or refund requests cannot be accepted for errors resulting from incorrect names, photographs, messages, addresses, or other customization details submitted by the customer.

Customer Responsibilities

Customers are responsible for:

• Providing accurate shipping and contact information.

• Uploading clear, high-quality, and correct images for personalized products.

• Carefully reviewing all personalization details before placing an order.

• Reporting any delivery issues, damaged products, or missing items within 48 hours of receiving the order.

Escalation

If you are not satisfied with the initial resolution provided by our customer support team, you may request that your complaint be escalated to our Grievance Officer for further review and resolution.